Lt. Governor Karyn Polito will join Mayor Brian Arrigo in a press conference officially launching Revereâ€™s 311 Constituent Services System on Tuesday, Oct. 10 at 11a.m.
311 will allow any resident to report non-emergency issues by dialing â€œ3-1-1â€ from any landline or mobile telephone while inside the city of Revere. Residents can report issues – from potholes to missed trash pickups – or ask questions about city matters, such as road closures for a parade or festival.
â€œThe goal is to allow residents to make â€˜one call to City Hallâ€™ to resolve any issues they are having,â€ said Mayor Brian Arrigo. â€œ311 will end the frustration of trying to figure out what number to call, and being transferred from office to office to get an answer to a simple question or report an issue in our community.â€
Signing a Community Compact in August of 2015, Revere has worked with the Baker-Polito administration to implement the Data Standards and Capital Planning best practices. In addition to the Best Practice program, the IT Grant program has provided a total of $4 million impacting more than 130 municipalities for various projects that will drive innovation and transformation at the local level. The creation of the 311 system was funded in part by a $54,000 Community Compact IT grant Revere received in 2016.
â€œWe are appreciative of the support of the Baker-Polito administration in making this a reality, and are honored to welcome the Lieutenant Governor to Revere for our introductory press conference,â€ Arrigo added.
Upon reporting an issue to 311, residents will be able to track the progress of their request via the method of their choice – including text, email, or via the Revere 311 app.
The Revere 311 App is available for download on the iTunes Store and Android Store now. Residents can also visit www.revere.org/311. Residents can report issues via the app or the website. Both also feature a â€œknowledge baseâ€ with answers to hundreds of questions from departments across city government.
â€œI am honored to witness the progress achieved by working together in partnership to advance innovation and transformation in Revere,â€ said Lt. Gov. Polito. â€œThrough the Community Compact program, Gov. Baker and I are proud to support municipalities like Revere in developing programs and services that strengthen the community and aide residents across the Commonwealth.â€
The 311 system has been in â€œsoft launchâ€ mode for the last two months, with customer service staff fielding calls for DPW and Health and Building Department service requests.
â€œWeâ€™re already getting great feedback on how helpful it is to get a friendly, courteous call back with updates when you report an issue to City Hall,â€ said Mayor Arrigo.
â€œThe formal launch of 311 should make getting answers to your questions easy and convenient,â€ he continued. â€œOur goal is to make interacting with city government as efficient and helpful as possible. 311 is another step toward achieving that goal.â€