Due to the nationwide system outage of motor vehicle inspection services by its vendor Applus Technologies (Applus) impacting inspection stations and motor vehicle owners, the Massachusetts Registry of Motor Vehicles (RMV) is allowing a grace period for specific motor vehicle inspection requirements outlined below. The RMV is working in close partnership with the Executive Office of Public Safety and Security (EOPSS), the Massachusetts Chiefs of Police Association (MCOPA), the Massachusetts State Police (MSP) and other stakeholders to mitigate the impacts of the outage.
The RMV continues to urge Applus to safely and swiftly restore services and provide additional information on the extent of the outage’s impact, which began on Tuesday, March 30. The three-phase process required to return the MA Vehicle Check program to full service that is secure and safe has been in progress. These phases are 1) Remediation (completed), 2) Restoration and System Testing (current phase), and 3) Go-Live and Post- Go-Live Support. The restoration phase, which is the current phase, involves a deliberate and methodical resetting of Applus Technologies’ IT environment and will take some time to restore the safety and emissions stations to testing capabilities fully. Based on recent conversations, inspections were not performed Monday, April 5, Tuesday, April 6, Wednesday, April 7, Thursday, April 8, or Friday, April 9.
“The RMV shares the frustrations and disappointment with the tremendous inconvenience Applus’s outage is causing and recognizes the significant impacts on customers and business owners across the Commonwealth,” said Acting Registrar of Motor Vehicles Colleen Ogilvie. “The RMV remains committed to its efforts to ensure Applus makes Massachusetts a priority in quickly and safely returning the inspection program to operation.”
The RMV is allowing a grace period for certain expired motor vehicle inspections. The RMV has advised law enforcement that compliance with the safety/emissions inspection requirement has not been possible since March 30, in light of the outage caused by the malware attack against Applus.
Motor vehicles with expired inspection stickers from March 2021 (“3” sticker on windshield) should be granted until April 30, 2021, to obtain an inspection.
Vehicles newly purchased or registered on or after Tuesday, March 23, 2021, should be granted until April 30, 2021, to obtain an inspection. Newly purchased vehicles must typically be inspected within seven (7) days of registration.
Customers who recently had an inspection rejection and are in the 60-day free retest window will be afforded one extra day for each day Applus’s system remains unavailable but should plan to facilitate their inspection as soon as possible once the system is restored and stations are online.
The RMV is taking these and other steps to mitigate the impacts of Applus’s outage. Additionally, the RMV, in partnership with the Department of Environmental Protection, has formally notified Applus that it is in breach of its contract and is exploring all possible remedial measures pursuant to the terms of the contract as Applus works to restore service as expediently as possible.